When you're a desktop support technician, it soon becomes obvious that no two end-users are alike. We often remember the most churlish users, but you sometimes see real humility and curiosity, as I learned from my days on help desk at a corporate bank in New York.
The placebo effect
One day, I was the sucker who answered a call from a gentlemen in the M&A division. None of us liked to help this particular person. He was rude and obnoxious, and he complained about anything and everything that wasn't to his liking.
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